Call recording is an automatic system that records all your calls. Once you have the feature in your package, you don’t have to lift another finger for it to begin working. Our call recording software is similar to many apps that fulfill the same function, but ours is just one link in a long chain engineered and programmed to make your business experience more convenient and enjoyable. The system is the best of both worlds: simple enough for anyone to use and complex enough to efficiently record and catalogue a vast amount of information.
Firstly, call recording is unlimited, so if you’re worried that there is no way we can match your business’s output—rest easy! We’ll be beside you every second of every call! You may be thinking, “How will I possibly sort through all of my phone calls if I need to? We’ve thought about that too, which is why every call is clearly organized. You can sort calls by date, caller, or length to make finding any conversation simple. Even better, you can do all this straight from the mobile app, which means you have a wealth of information a few taps away at all times. An important note: you only have this feature if you are on the Standard or Ultimate plan.
Not only is call recording great for organization, it’s also great for analysis. If sales are low or you want to highlight a trouble area, you can dig through those phone calls to see where things went wrong. This self-analysis will help you drastically develop your team members and business. It will also help you clarify any potential disputes you may have with clients or partners by keeping an official record. Everything’s smooth? It never hurts to double-check exactly what a customer said to ensure you’re keeping them happy.
Not only is call recording great for organization, it’s also great for analysis. If sales are low or you want to highlight a trouble area, you can dig through those phone calls to see where things went wrong. This self-analysis will help you drastically develop your team members and business. It will also help you clarify any potential disputes you may have with clients or partners by keeping an official record. Recording your business calls can be productive in. You can record calls to analyze the productivity of employees, review data, coaching/training team members and most importantly, it’s a way to take a step back to see what better can be accomplished over a good business call. If calls are cardinal for your business, Call Recording is a vital feature.
So what are the benefits of using Call Recording?
Record every call automatically Eliminate the tedious task of taking notes. Review calls to retrieve important data Integrate Call Recordings with your CRM software and optimize resource management and productivity. Use recorded calls for simplifying staff training. Analyze customer requirements. Have a control over the quality of Calls. Maintain a evidence for standard or compliance issues.
How is VoIP call recording different from its traditional method?
VoIP or Voice over Internet Protocol is one technology that uses the internet for every operation. In traditional call recording methods, calls were taped and stored manually. This type of data storage was only half as good as it was exposed to physical damage and regular wear & tear. In VoIP-based recording, all the calls are auto-recorded and saved on the cloud space. The database is secure from physical damage and is easily accessible from any part of the world.
How does Call Recording work?
The mechanism of auto-recording of calls can be explained in a below-mentioned manner – You direct your VoIP service provider to activate this facility for your outbound and inbound phone calls, once activated, all the calls coming and going from your on-site extensions will be auto-recorded. All the recordings will be saved on-cloud, and the admin will have access details. Records can be downloaded and played multiple times How many calls can you record? All the inbound and outbound phone calls are automatically saved in the call logs and are available for download up to 90 days. You can download these recorded audios and save for your reference in the future. You can record 100,000 calls per account – be it outbound phone calls or inbound ones. Call recording can be done in three major ways